I have a problem with my order
Oh No! Let’s get this fixed. What happened?
If your package is still lost or missing, you must contact us within 10 days of the expected delivery date of your order to file a claim.
Please be sure you check with neighbors, roommates, family members or anyone else who may have been home at the time the package was delivered.
WodBottom offers a shipping warranty that protects your shipment, as such, we do not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered unless you purchased our shipping warranty.
Did you receive an out of stock notification?
Some of the items in your order could have sold out, you would have an email from us with the subject line “Out of Stock Notice”.
We sincerely apologize for the hassle.
You will receive a refund via your original form of payment within 7-10 business days. This timeframe will be dependent upon your bank.
If you have received faulty or damaged item(s), please ensure it is reported within 7 days of your package delivery date.
If you have recently placed an order and received a cancellation email regarding your order, we sincerely apologize. Order cancellations typically occur due to one of the following reasons:
- The item(s) sold out
- We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order. (Please keep in mind we do this to protect our customers!)
Should you receive an order cancellation email, you will receive a refund via your original form of payment within 7-10 business days. This timeframe will be dependent upon your bank.
You will need to report your incorrect item(s) received within 7 days of your package delivery date.
Returned-to-sender or refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge.
An order may be returned to sender for one of the following reasons:
- An address is invalid or there is missing information,
- The carrier is unable to deliver your package, or
- The order is refused by the customer at time of delivery.
We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Are we able to make changes to your order once they have been placed?
No. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.