|30 DAYS TO RETURN OR EXCHANGE YOUR GOODIES||HAVE ORIGINAL PACKAGING AND TAGS ALL NICE AND TIDY||NOT LAUNDERED/WASHED, WE CAN SMELL THE SOAP|
|SORRY! SALE ITEMS CAN'T BE RETURNED||EXCHANGES SHIP FREE BOTH WAYS||FREE OF PET HAIR & FRAGRANCE DUE TO HYGIENE|
- We make returns fast and easy! The return and exchange process is a breeze, but if you use it in what is considered an excessive manner, you will lose access to the portal permanently. If you request/complete more than five returns/exchanges per month for a two month period, you will be blocked from returning any more items indefinitely. Returns of returns are also not allowed. This means that you could not do an exchange on an order, and then decide to return the item you exchanged for.
- Items are eligible for return/exchange for up to 30 days after they are purchased.
- All items sold at full price are available for return/exchange. Items marked as final sale are not eligible for return/exchange.
- We accept items that are in the same condition that they were sent in. Items that have been washed or worn are not eligible for return/exchange. To ensure your shorties last a long time and stay in great condition, please make sure you are following the care instructions listed on the product page and printed on the inside waistband of the shorties.
- Exchanges are processed when they are received in our office. Items for exchange are not held. Exchanges are sent out once the items for return are processed at our office. If your requested items go out of stock before your exchange is processed, you will receive store credit instead.
- Exchanges ship for free in the U.S.! We do not charge a fee for exchanges. You can make one exchange per order number. You cannot make exchanges of exchanges. International and military addresses are responsible for shipping both ways.
- Returns are processed when items are received at our offices. Please allow 1-3 business days for processing after items are marked as delivered. All returns via payment method are subject to a fee for the cost of the auto-generated shipping label that can be used to send back items.
I Need to Return/Exchange a Gift
If you received your WodBottom goodies as a gift, you can still return/exchange them within the 30 day window. To return or exchange a gift click on the "Start Exchange or Return Button," then click on the "Start Here" button located under the text "Returning or exchanging a gift?" If you know the order number and the shipping zip code associated with your gift, you will be able to fill out the information and process your return/exchange as usual. If you need assistance finding this information, please either contact the person who gave you the gift or fill out our search form by clicking on the text "Don't have your order information?" Please be as specific as possible when filling out the form so that we can quickly assist you in completing your gift exchange or return.
The Item I Want is Out of Stock
We cannot process exchanges for items that are listed as out of stock on our website. If you attempt to do an exchange for an item that is listed out of stock, you will be asked to select another option.
I Purchased on Amazon
If you purchased from us on Amazon, you will need to request your return through Amazon. You can find instructions on how to complete a return on Amazon here. As of right now, exchanges are not available on Amazon. If you want to exchange items ordered on Amazon, please contact us in the Amazon message center for assistance.
I Purchased on Etsy
If you need to return an item or items purchased on Etsy, please contact us through the message center on Etsy. As of right now, there is not a formal way to return/exchange items on Etsy.
My Item was Damaged
Unfortunately, once our packages leave our warehouse, we do not have control over what happens to them. If you order gets damaged because of the mail carrier and you want to exchange your order, contact us at firstname.lastname@example.org with photos of the damage. If you are concerned that your order might be damaged or stolen, please purchase the Fortify Shipping Warranty (always offered at checkout). The shipping warranty will ensure that we can replace items that are damaged or stolen. If you elect to skip the warranty, we cannot guarantee that we will be able to replace or refund you for your purchase.
An Item is Available on the Website and Not the Returns Portal
Since we do not hold items for exchange, we have a certain number of items that must be in stock in order for us to allow you to select the item in our returns portal. This makes it less likely for us to have an item go out of stock before you get the items you are returning back in the mail and your exchange can be processed.
WODBOTTOM SUPPORT HOURS
We are available:
Monday-Friday from 9:00am – 4:00pm CST