Return/Exchange Policy
- We make returns fast and easy! The return and exchange process is a breeze, but if you use it in what is considered an excessive manner, you will lose access to the portal permanently. If you request/complete more than five returns/exchanges per month for a two month period, you will be blocked from returning any more items indefinitely. Returns of returns are also not allowed. This means that you could not do an exchange on an order, and then decide to return the item you exchanged for.
- Items are eligible for return/exchange for up to 30 days after they are purchased.
- All items sold at full price are available for return/exchange. Items marked as final sale are not eligible for return/exchange.
- We accept items that are in the same condition that they were sent in. Items that have been washed or worn are not eligible for return/exchange. To ensure your shorties last a long time and stay in great condition, please make sure you are following the care instructions listed on the product page and printed on the inside waistband of the shorties.
- Exchanges are processed when they are received in our office. Items for exchange are not held. Exchanges are sent out once the items for return are processed at our office. If your requested items go out of stock before your exchange is processed, you will receive store credit instead.
- Exchanges ship for free in the U.S.! We do not charge a fee for exchanges. You can make one exchange per order number. You cannot make exchanges of exchanges. International and military addresses are responsible for shipping both ways.
- Returns are processed when items are received at our offices. Please allow 1-3 business days for processing after items are marked as delivered. All returns via payment method are subject to a fee for the cost of the auto-generated shipping label that can be used to send back items.
