You may return or exchange any unused item in new condition within 30 days of purchase.
***Sale items are not returnable***
- Items must have original tags and be in their correct packaging due to hygiene concerns
- Items that have been laundered or altered are not available for return or exchange
- Items must be completely free of pet hair and fragrance due to hygiene . If we receive an item that is full of pet hair, we charge a cleaning fee of 25% of the refund amount. Customers will be given the option of the cleaning fee or to keep their original order.
- Continental US customers will be responsible for return shipping only, but all exchanges ship free !
- International customers are responsible for shipping both ways. In the case of a damaged item or a problem due to our mistake, please send a message to firstname.lastname@example.org
- Closeout/clearance items are final. No returns or exchanges
- Please allow 1-3 days for your return to be processed or an exchange to be sent out...we usually will process or send out exchanges same day. :)
- Items held for exchange are reserved for two weeks only